Returns & Exchanges
If for any reason you are not satisfied with any items purchased from RC Uniforms, please follow these guidelines in order to receive the full value from your return or exchange. We reserve the right to withhold a refund for returns that do not comply with our return policy.
- We cannot accept returns or exchanges for washed, worn, personalized or altered items, unless they are determined to have been defective when purchased.
- Returns must be made within 90 days after purchase. After 90 days, only a store credit can be issued.
- Original tags must be attached to the garment(s).
- Original receipt must be presented at the time of return or exchange. If a receipt is not presented at time of return or exchange, only a store credit or even exchange can be issued.
- Military Packages: If your items are for Joseph Stilwell Military Academy of Leadership or Edward White Military Academy of Leadership, please note that we cannot offer refunds for individual items purchased as a part of a package. Items can, however, be exchanged for different size options. If you wish to return a package, you must return all items in the package in order to receive a refund. JSMAL and EWMAL schools have both requested that we honor this policy in order to ensure that all students are in complete uniform. Any exceptions will have to be approved by school administration.
- Online Returns: local customers are welcome to return or exchange items purchased online to our store. If you do not live in the Northeast Florida area and would like to return by mail, please send us a message here. Please include your order number or full name. Please note that a return label fee will be deducted from your total refund. Before packing your return, please ensure that items are in compliance with our return policy as stated above. We reserve the right to withhold a refund for returns that do not comply with our return policy.
- Online Exchanges: local customers are welcome to return or exchange items purchased online to our store. At this time, we do not offer exchanges by mail.